In today’s digital age, remote work has become more prevalent than ever. With the rise of remote teams, businesses face the challenge of ensuring that their employees remain engaged, satisfied, and productive. Enter the Employee Net Promoter Score (eNPS), a tool that can be instrumental in gauging and enhancing the happiness of remote teams. In this blog, we’ll delve into what eNPS is and provide five tips to keep your remote team content and motivated.
What is eNPS?
The Employee Net Promoter Score (eNPS) is a metric derived from the Net Promoter Score (NPS), which companies use to measure customer loyalty. eNPS, on the other hand, focuses on employee loyalty by asking a simple question: “How likely are you to recommend [Company Name] as a place to work?” Employees respond on a scale from 0 (not at all likely) to 10 (extremely likely).
Responses are then categorized into:
- Detractors (0-6): Employees who are not satisfied and might not speak highly of the company.
- Passives (7-8): Neutral employees who are neither dissatisfied nor particularly enthusiastic.
- Promoters (9-10): Loyal enthusiasts who will advocate for the company.
The eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters. The result can range from -100 (if everyone is a detractor) to +100 (if everyone is a promoter).
5 Tips to Keep Your Remote Team Happy
- Regular Check-ins: With remote teams, out of sight shouldn’t mean out of mind. Regular check-ins, whether daily or weekly, can help managers understand the challenges faced by remote employees and provide necessary support. These check-ins also offer an opportunity for employees to share their achievements and feel connected to the team.
- Provide the Right Tools: Remote work can be frustrating if employees don’t have the right tools. Ensure that your team has access to efficient communication tools, collaboration software, and any other resources they might need. This not only aids in their tasks but also shows that the company is invested in their success.
- Flexible Work Hours: One of the perks of remote work is flexibility. Recognize that everyone might not be in the same time zone and that rigid 9-5 hours might not be ideal for everyone. Allowing flexible work hours can lead to increased productivity and job satisfaction.
- Encourage Social Interaction: Loneliness can be a significant challenge for remote workers. Organize virtual team-building activities, coffee breaks, or game nights. These events can foster camaraderie and help employees feel part of a community.
- Feedback and Recognition: Use eNPS to gather feedback, but don’t stop there. Act on the feedback received and make necessary changes. Recognize and reward employees for their contributions. A simple “thank you” or public acknowledgment in a team meeting can go a long way.
In Conclusion
eNPS is a powerful tool that can provide insights into the well-being and satisfaction of your remote team. By understanding their needs and implementing strategies to address them, companies can ensure that their remote teams remain happy, engaged, and productive. After all, a happy team is often a successful one!
We use eNPS to listen to our team, among many other feedback methods, and we take actions based on what we here. Our score ranges from 50-60 which is VERY HIGH, and we are very proud to have such a happy team.